Fraud & Claims Operations Consultant- Fraud Consultant - Subpoena & Records Research

At Wells Fargo, we're more than a financial services leader—we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe a meaningful career offers more than just a job; it provides the elements to help you thrive, both in and out of work. Living the Well Life means robust benefits, competitive compensation, and programs designed to support work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow.

About the Role

Wells Fargo is seeking a Fraud Consultant within Fraud and Claims Operations to support subpoena response and fraud-related records research activities. This role serves as a liaison between Fraud Operations, Legal, Compliance, and business partners to gather, analyze, and produce customer records in response to subpoenas, court orders, and fraud investigations.

Responsibilities

• Participate in research and consultation activities involving fraud investigations, subpoenas, and legal requests
• Conduct detailed analysis and retrieval of customer records, account documentation, and transaction data from multiple bank systems
• Review subpoena requests and associated legal documentation to determine records required and applicable timelines
• Partner with Legal, Compliance, Fraud Operations, and operational business groups to obtain and validate requested information
• Identify process improvement opportunities and recommend enhancements to records retrieval and subpoena fulfillment procedures
• Present recommendations for resolving process issues, mitigating operational risk, and strengthening controls
• Exercise independent judgment while managing multiple subpoena requests and court-mandated deadlines
• Ensure responses are completed accurately, timely, and in accordance with legal and regulatory requirements
• Manage subpoena requests received through a shared mailbox process
• Meet established service-level agreements and court-mandated deadlines
• Work closely with Legal and operational teams to ensure timely and accurate fulfillment of requests
• Handle confidential customer information in accordance with legal, regulatory, and company requirements
• Support approximately 100 active requests/cases within a team-based environment as business needs require

Requirements

• 2+ years of experience in Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, Compliance, Operations, Legal Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Experience processing subpoenas, court orders, legal requests, or records retrieval
• Knowledge of banking products including DDA, savings accounts, certificates of deposit, loans, and credit products
• Experience navigating multiple banking systems to research and retrieve customer records
• Strong attention to detail and ability to interpret legal documentation
• Knowledge of fraud operations and investigative processes
• Experience working with Legal, Compliance, and Risk partners
• Excellent organization and time-management skills
• Ability to prioritize competing deadlines and manage high-volume workloads
• Strong written communication and documentation skills

Schedule

• Standard hours of 8:00 AM - 5:00 PM

Job Location: 1525 W W T Harris Blvd, Charlotte, NC 28262-8522