Fraud & Claims Operations Associate

About This Role

Wells Fargo is seeking a Fraud & Claims Operations Associate in Small Business Credit Services Originations.

In This Role, You Will

• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Fraud investigations experience
• Experience using any of the following research systems: Hogan, FDR (Fiserv), Credit Bridge, BCS, Lexis Nexis, Innovis, DIPR, and ICMP
• Strong analytical skills with high attention to detail and accuracy
• Ability to think strategically, implement, and deliver business objectives
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Job Expectations

• Ability to work weekends, and/or holidays as needed or scheduled
• Must be able to attend full duration of required training period

Schedule

• Training: Monday - Friday 8:00 am to 4:30 pm
• Hybrid Schedule: Monday - Friday 8:30 am to 5:00 pm

Location

• 1525 W WT Harris Blvd Charlotte, NC 28262
• Candidate must reside within a reasonable commute to the address listed in the position
• Relocation assistance is not available for this position
• Visa sponsorship is not available for this position

Posting End Date

15 Sep 2026. Job posting may come down early due to volume of applicants.