Operations Fraud & Risk Controls Consultant

About the Role

This role serves as a dual-support consultant across RIS Operations Fraud Oversight and Risk Controls. The position is responsible for supporting risk-based control testing, fraud case analysis and determinations, fraud trend monitoring, fraud mitigation control reporting, audit/compliance/risk partner coordination, and control environment oversight across RIS Operations supported businesses, including US Pensions, Structured Settlements, and Income Annuities.

The role partners closely with RIS Operations, Service, US Risk, GTO Risk, Audit, Compliance, Privacy, and other business partners to identify risks, evaluate control effectiveness, support issue remediation, and strengthen fraud and operational risk mitigation practices.

Responsibilities

• Serve as a dual-support consultant across RIS Operations Fraud Oversight and Risk Controls, connecting fraud findings, control testing results, audit feedback, and operational risk themes into coordinated mitigation actions.
• Plan, execute, and document risk-based control testing across RIS Operations processes, including assessment of control design, operating effectiveness, evidence sufficiency, exceptions, root cause themes, and remediation needs.
• Conduct thorough fraud case analysis, evaluate supporting documentation and account activity, reach well-supported fraud determinations, and document rationale in a consistent, audit-ready manner.
• Monitor fraud activity, control results, and operational risk indicators to identify trends, emerging risks, root causes, repeat themes, and potential control gaps.
• Support operational risk management activities, including identification, documentation, escalation, management, and resolution of risks and issues aligned to organizational and enterprise requirements.

Qualifications

• Self-driven with a passion for developing and driving risk best practices that produce value-add results.
• Strong attention to detail, analysis, and problem-solving skills.
• Demonstrated ability to communicate effectively, work independently, and use good judgment.
• 3+ years of experience in risk or Fraud (a plus).
• 3+ years of experience in Audit or Compliance (a plus).

Preferred Qualifications

• Working knowledge of the financial services/retirement/insurance industry, RIS operational transactions, and processes supported (preferred, not required).
• Familiarity with execution of first-line defense review or operational risk testing and risk management principles.
• Experience or demonstrated ability to analyze fraud cases, identify fraud indicators, document determinations, and escalate sensitive or complex matters appropriately.

Pay

The expected salary range for this position is $59,000 - $99,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer:

• A comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• Company-paid life insurance and legal services.
• A retirement pension funded entirely by MetLife and 401(k) with employer matching.
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP) and digital mental health programs.
• Parental leave, paid time off, paid holidays, and volunteer time off.
• Tuition assistance and much more.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies," Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits, and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible.