Fraud Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make an impact, and be part of a culture where individuality is noticed and valued every day.

About the role

We’re hiring an Onsite Fraud Call Center Representative in San Antonio, TX to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.

Location: 2822 General Hudnell Dr., San Antonio, TX 78266 (Onsite)

Responsibilities

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Requirements

• High school diploma or GED required
• Minimum of 6 months of call center, customer service, or dispatch experience
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic
• Ability to successfully complete a background check, credit check, and security fingerprinting

Qualifications

Preferred Qualifications:

• Banking or financial services experience

Training Requirements

• Complete a mandatory 3-week paid training program (Week 1 classroom training; Weeks 2–3 supported call handling)
• Maintain an average quiz score of 80% or higher and complete all required E-Learning courses

Pay

Pay Rate: $16.75/hour

Monthly incentive opportunity of up to $350 after training by meeting performance metrics

Night or weekend differential, based on shift worked

Schedule

Employment Type: Full-Time

Must be available to work any 8-hour shift, Monday through Sunday

Benefits

• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment