Call Center Representative
About the role
First Choice Health Centers is seeking a Full-Time Call Center Representative who speaks both English and Spanish. This role serves as the initial point of contact for patients, their families, and other contacts.
Responsibilities
- Provide exemplary customer service to all patients, their families and other contacts.
- Timely and accurate processing of patients through answering all incoming calls.
- Taking complete and accurate messages.
- Scheduling appointments.
- Verifying patient information.
- Collecting all relevant information.
- Elevating customer concerns to supervisor in a pleasant, respectful and courteous manner.
- Obtaining and verifying required information, such as patient demographics, during call.
- Making same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
- Refer to phone triage list for calls referred to nurse or Provider.
Requirements
- Experience working in a call center or customer-support role.
- Strong active-listening and verbal-communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
- Bilingual English/Spanish preferred.
- Call center experience: 1 year (Preferred)
- Experience in a Healthcare setting: 1 year (Preferred)
- Minimum HS Diploma or GED equivalent required.
Qualifications
- Standard Job Duties as outlined above.
Skills
- Bilingual English/Spanish.
- Customer service experience.
- Problem-solving skills.
- Time management skills.
Benefits
We offer great training, great benefits, career growth and employee well-being! Medical, Dental and Vision Insurance for employees working 30 hours or more, 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year, Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment, Company paid Life insurance, Voluntary Term, Whole Life, Accident and Critical Care Insurance, Complimentary premium Calm Health membership (#1 mental health app), Recognition programs, Monday through Friday schedule (no evenings or weekends).
Pay
The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.
Schedule
Monday through Friday schedule (no evenings or weekends).
Company Information
To learn more about First Choice Health Centers, visit us at firstchc.org.
COVID-19 Considerations
Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.
Equal Opportunity Employer
First Choice Health Centers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.