Call Center Representative

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust scripts to meet the needs of individual customers
• Handle homeowner questions and overcome objections
• Collect and verify homeowner information (name, address, phone number, etc.)
• Schedule appointments over the phone
• Input appointment details into the system accurately
• Record important details from conversations
• Confirm appointments set by canvassers or sales representatives
• Schedule appointments for in-home consultations
• Conduct quality control calls
• Answer inbound calls from homeowners responding to ads
• Follow up with homeowners after initial contact
• Maintain and update lead information and reports

Qualifications

• Strong communication and customer service skills
• Knowledge of sales and marketing principles is a plus
• Experience in telemarketing, call center, sales, or promotions preferred
• Basic computer skills and ability to learn CRM systems
• Positive attitude and ability to work in a fast-paced environment
• Product knowledge will be provided through training

Why Join Luxury Bath of Richmond?

Growing company with strong industry reputation
Opportunity to earn hourly pay plus bonuses
Supportive team environment
Opportunity for advancement

Pay

Competitive hourly pay + bonus opportunities

Schedule

Full-Time