Fraud Analyst

Fraud Detection & Investigation

- Monitor and analyze transactions to identify suspicious activity and potential fraud.

- Conduct thorough investigations into suspected fraudulent activity.

- Oversee the intake, investigation, and resolution of consumer disputes related to electronic fund transfers (EFTs), including debit card, ATM, ACH, and digital payment transactions.

- Document findings and maintain detailed case records in accordance with regulatory and bank guidelines.

Fraud Prevention & Risk Management

- Develop and implement fraud prevention strategies, controls, and mitigation techniques.

- Conduct audits and risk assessments across service channels (mobile, online, branch) to identify vulnerabilities.

- Assist in the development, testing, and maintenance of fraud detection tools and systems.

- Evaluate the effectiveness of fraud prevention and awareness initiatives.

Reporting & Analysis

- Prepare detailed reports on fraud trends, case outcomes, and prevention strategies.

- Provide actionable recommendations to senior management based on findings.

- Stay current on emerging fraud trends, threats, and regulatory requirements.

Training & Internal Collaboration

- Train employees on fraud awareness, detection techniques, and prevention best practices.

- Collaborate with internal departments to ensure a comprehensive fraud detection and response approach.

- Support the bank’s first line of defense by strengthening staff awareness and response capabilities.

Customer Education & Outreach

- Develop and distribute customer-facing fraud awareness materials.

- Design and deliver customer education programs and workshops.

- Partner with marketing and retail teams to ensure consistent fraud messaging.

- Conduct community outreach sessions to educate customers on fraud prevention.

- Communicate emerging fraud trends and prevention tips to customers.

Compliance & Administration

- Maintain strict confidentiality in accordance with bank policy and regulatory requirements.

- Ensure all documentation meets bank and regulatory compliance standards.

- Demonstrate knowledge of bank operations and support the bank’s mission, policies, and procedures.

- Participate in community activities and events as requested by management.

Physical Requirements

May require lifting, bending, stooping and carrying objects over 25 pounds and drive for extended amounts of time.

Minimum qualifications for consideration

A Bachelor’s degree in Finance, Accounting, Business Administration, or related field required; knowledge of the industry-specific fraud risks and mitigation strategies preferred.

Minimum of two years of progressive experience in commercial banking, credit administration, or credit risk management.

Demonstrates a strong understanding of regulatory compliance requirements, proven leadership and strategic decision-making abilities, and excellent analytical, problem-solving, and communication skills.

Confidential Information

The Fraud Analyst will have access to customer accounts, loans, and credit information. Unauthorized release of information is strictly prohibited.

Working conditions

Typical office environment including use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.