Fraud Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Investigate, review and analyze cases of fraud, examining data to ensure compliance with internal Policies and Procedures and external regulations, verifying information, and review paperwork for accuracy.
• Set up fraud files and enter into tracking system.
• Follow-up with management from responsible area for explanations and discussions for appropriate action, to include approving or denying claims and/or possible account closure.
• Aid in the review and decisioning of the various alert solutions to ensure proper steps are taken to mitigate losses.
• Provide follow-up with daily charge backs for counterfeits, kiting, forgeries and negative accounts to minimize existing and future losses.
• Assist in identifying incidents/trends and utilizing fraud loss scenarios to develop and/or provide training for Bank staff.
• File criminal charges within the appropriate jurisdictions and take civil action through legal means.
• Attend court as necessary to represent bank.
• Provide reports and status updates on recovery and fraud investigations.
• Support reporting charged off checking accounts to Chex Systems based on SNB reporting guidelines and post recoveries.
• Investigate and resolve any disputes.
• Manage the daily E-Funds report to review previous days Chex Systems inquiries on new accounts for fraud alerts, identity manipulation and communicate with branches for follow-up.
• Provide direction and support to customers, non-customers and bank personnel with fraud claim and identity theft complaints or concerns.
• Investigate process and partner with the U.S. Secret Service on counterfeit cash received.
• Monitor suspected scams and notify branch personnel to mitigate loss.
• Identify and escalate potential loss prevention and/or compliance issues to Senior Management.
• Review Digital deposits, ATM alerts and Fraud alerts; place holds accordingly and escalate to minimize losses.
• Process charged off checking accounts for branches based on established guidelines and approvals.
• Assist branches by providing video/images and providing support with surveillance system requirements and requests including providing images to branch personnel and law enforcement regarding security related situations.
• Administer user rights for Campus building access system.
• Manage Loss Prevention Awareness and be proactive, continually seeking best practices in all aspects of loss prevention.
• Assist Security Officer in investigating disturbances such as bank robberies, alarm calls, unlawful intrusion, and property damage.
• Coordinate activities with law enforcement and emergency response during alarms and ensure proper follow through including criminal prosecution when applicable.
• Keep Security Officer informed of all incidents.
• Responsible for reviewing security related reports.
• Aid in the development of procedures to manage, prevent, and recover: charge backs, charged off checking accounts, debit card fraud, check fraud, forgeries, counterfeit, employee theft and identity theft.

EDUCATION and/or EXPERIENCE

• High School graduate plus 2 year degree; 4 year degree preferred.
• 3 to 5 years' experience in working in a bank or law enforcement environment preferred.
• Minimum of 2 years Loss Prevention experience.
• Experience of working in an environment requiring detail input and review.
• Requires a high level of general banking knowledge, including familiarity with branch and operations policy and procedures.
• Strong analytical, communications and decision-making skills.
• Thorough knowledge of applicable laws and regulations.
• Ability to read, analyze and interpret governmental regulations and regulatory guidance.
• Well organized with the ability to manage multiple tasks and priorities.
• Excellent written and verbal communication skills.
• Strong research skills.
• Ability to deal with problems involving several concrete variables in standardized situations.
• PC proficiency with Microsoft Office products including Word and Excel and knowledge of Database and Internet software.