Fraud Analyst

About the role

Fraud Analysts are responsible for reviewing user activity, identifying fraudulent behavior, and ensuring accurate, fair outcomes. This is an execution-focused role centered on consistent, high-quality review work within established guidelines. Success in this role is driven by productivity, accuracy, and adherence to SOPs.

Responsibilities

• Review user accounts and transactions for fraudulent activity using internal tools
• Meet performance expectations
• Apply SOPs to make accurate, consistent decisions
• Maintain quality standards
• Escalate cases that fall outside defined guidelines
• Accurately track time, follow schedules, and maintain operational discipline
• Stay current on fraud trends, tools, and process updates

Requirements

• Independently executes standard workflows with moderate complexity and consistent accuracy
• Strong attention to detail and ability to follow defined processes
• Ability to work efficiently in high-volume, repetitive workflows
• Sound judgment within established guidelines; knows when to escalate
• Reliable, consistent execution with minimal rework
• Comfortable with tools, data, and case-based review work
• Strong time management and accountability
• Must be available to work weekends

Preferred Requirements

• Previous experience in fraud detection, trust & safety, risk operations, or account review environments
• Experience using case management platforms, handling repetitive workflows while maintaining attention to detail and accuracy
• Familiarity with Google Workspace tools, including Google Sheets, Docs, and Gmail
• Experience communicating and collaborating in Slack or similar platforms
• Comfortable navigating multiple systems and tools simultaneously in a fast-paced operational environment
• Experience working in KPI-driven environments with productivity and quality expectations
• Ability to adapt quickly to changing SOPs, fraud tactics, and operational priorities

Pay

The hourly salary rate for this position is $22.65. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

Schedule

This is a first shift position, 9am-5pm CST with flexibility. Hours The role requires employees attend training the first 3 weeks, from Monday-Friday, 9am-5pm CST. Then, moves to a full-time, 5 days/week position, requiring at least 1 weekend day.