Franchisee Business Operations Consultant

Jan-Pro of West Michigan is excited to announce a new opening in our Regional Growth Office.

Pay

Base compensation plus bonus structure based on productivity and goal completion.

Schedule

First shift, no weekends or holidays.

Benefits

• Up to 10% local travel (no overnights)
• Comprehensive ongoing training
• Collaborative team environment with industry-leading tenure

Responsibilities

Act as an owner-level mentor, managing a territory of franchisees by providing training, quality control, and coaching to ensure operational success, profitability, and customer satisfaction. Key duties include auditing cleaning services, fostering franchisee growth, and supporting account retention through the Jan-Pro brand tools and model.

• Quality Control & Training: Conduct regular on-site inspections of janitorial operations and provide training on Jan-Pro standards to the CBOs.
• Account Retention & Service: Interact directly with commercial cleaning clients along with the CBOs to ensure customer satisfaction and handle retention.
• Account Startups: Guide franchisees through the complete onboarding process for new client accounts.
• Administrative Tasks: Manage data entry, documentation, and reporting for the assigned territory.
• Franchisee Support & Coaching: Actively engage with franchisees to improve business operations, set goals, and drive profitability.

Requirements

• Associate’s degree in Business, Communications, or equivalent work experience (required)
• At least 1-2 years of experience in customer service, sales support, or account management (or closely related field)
• Project management experience preferred; track record of success in managing large teams in a competitive environment
• Bilingual in Spanish (preferred but not required)
• Current, active driver’s license (required); ability to drive to regional accounts for quality checks and on-site walk-throughs
• Advanced skills in MS Office (Excel, PowerPoint, Word, and Outlook)
• Exceptional communication skills, both written and verbal in English
• Strong organizational ability and professional, positive outlook
• Organized and goal-oriented individual who strives for excellence

Skills

• Relationship, territory, and project management
• Conflict resolution
• Data-driven decision making