Franchise Business Consultant

Description

The Franchise Business Consultant is the primary point of contact between Big O and its franchisees. The primary purpose of this position is to assist franchisees in building successful, profitable businesses and increasing their value, and implementing growth and operational strategies that align with corporate growth and profitability goals by influencing franchisees to adopt complementary initiatives. It is essential that the Franchise Business Consultant is able to build and maintain relationships with franchisees in order to deepen the commitment of the franchisee to the brand, compliance, and overall growth.

Job Responsibilities

• Develop beneficial business relationships, get buy-in with all franchises in zone, and create an atmosphere of teamwork and collaboration for achieving clear targets, goals, and business plans.
• Conduct annual business reviews with assigned franchisees to establish goals around growth, profitability, and succession plans. When appropriate, assist franchises in implementing exit strategies.
• Analyze operational franchisee performance to identify areas of opportunity for increasing sales and profitability. Make recommendations for business and operational improvement and assist franchisees and their management teams in implementing new processes to achieve goals.
• Prioritize and focus efforts with advanced business judgment to create the most value and largest impact for the franchise group, and use early wins to influence others.

Additional Job Responsibilities

• Ensure that the Big O Brand is protected and well represented by assigned franchisees in all respects in accordance with existing Big O polices and standards.
• Plan and conduct or assist with periodic regional meetings as required.
• Identify new store growth opportunities in assigned markets with existing franchisees, potential independent conversion candidates, and awareness of potential real estate opportunities.
• Understand the strengths and weaknesses of the advertising, marketing, and franchisee markets.

Qualifications

• Proven experience in retail business planning, franchise growth, and succession planning with a solid understanding of operational execution in retail.
• Outstanding track record of creating beneficial business partnerships, and collaborating with others in a team effort to achieve set goals.
• Excellent ability to think strategically, analyze individual businesses for performance, identify issues, evaluate options, prioritize efforts, and develop/implement appropriate actions for growth.
• Clear understanding of financial drivers of franchise business operations, market conditions, competitive landscape, and trends.
• Excellent communication and interpersonal skills with various audiences to influence behavior, resolve issues, and gain commitment. Have a high comfort level interacting with franchisees and corporate management.
• Solid ability to keep balance and objectivity while building rapport.
• Proven ability to plan, manage time, set targets, work independently, meet deadlines, and deliver results consistently.
• Preferred Experience: Five + years’ experience in management of retail tire and automotive service business. Multi-store and/or multi- state management experience a plus.
• Bilingual in Spanish /English is a plus.

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Tire purchasing discounts
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits

Company Overview

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.