Franchise Development Manager
Coverall is one of the largest franchisors of commercial cleaning businesses in the world, supporting over 8,000 Franchised Business Owners who service more than 40,000 customers in 90 markets. We’re a leader in the industry with over 30 years of innovation and expertise. Coverall is dedicated to nurturing a collaborative, fun, and high-performance culture that inspires the very best from its 500+ employees.
About the role
The Franchise Development Manager (FDM) will provide technical and strategic support to the Franchise Owner (FBO) on behalf of Coverall to ensure alignment and execution within Coverall brand standards. Exercising discretion, the FDM will determine allocation of new and existing commercial cleaning customers to FBOs based on their assessment of FBOs best suited to the geography and scope of work. They will also educate and advise the FBO in recognizing opportunities to grow their business base through their own additional Special Services and new customer sales.
The FDM will instruct the FBO in the implementation of Coverall’s systems and processes to maximize efficiency and profitability that have been developed by Coverall for the Franchise System. The FDM will be a subject matter expert in all areas of Coverall’s Core 4 process, Hard Floor Care, Specialty Floor Care, Window Cleaning, and any other on-demand services, including the use of all equipment and chemistry associated with such training. The FDM will also provide technical training to Coverall Employees where needed.
The Franchise Development Manager will be responsible for all new Franchise Owners onboarding through utilizing the “First Year Journey” and complete all activities associated with the Journey program. In some situations, FDM may act in place of Coverall’s General Manager in the operation and management of the local support center. This includes but is not limited to the sale of new franchises, filing and submitting necessary paperwork for that sale, and guidance in day-to-day operations of the support center.
Responsibilities
- Provide technical and strategic support to Franchise Owners (FBOs) to ensure alignment with Coverall brand standards.
- Allocate new and existing commercial cleaning customers to FBOs based on geography and scope of work.
- Educate and advise FBOs on opportunities to grow their business through additional Special Services and new customer sales.
- Instruct FBOs in implementing Coverall’s systems and processes to maximize efficiency and profitability.
- Serve as a subject matter expert in Coverall’s Core 4 process, Hard Floor Care, Specialty Floor Care, Window Cleaning, and other on-demand services, including equipment and chemistry training.
- Provide technical training to Coverall employees as needed.
- Onboard new Franchise Owners using the “First Year Journey” program and complete all associated activities.
- Act as a substitute for Coverall’s General Manager in managing the local support center, including selling new franchises, filing necessary paperwork, and guiding day-to-day operations.
Requirements
- Proven experience in training, coaching, and development.
- Experience in the janitorial industry, including commercial cleaning processes, hard floor care, and carpet care (preferred).
- Background in franchising (preferred).
- Knowledge and experience in selling skills, territory, and time management.
- Ability to exercise discretion and sound independent judgment.
- Strong ethics and values; adheres to core values during both good and difficult times.
- Ability to read and interpret technical data, safety rules, operating and maintenance instructions, and procedure manuals.
- Conflict resolution skills; remains calm under pressure and approachable.
- Action-oriented with a drive for results and perseverance in pursuing goals.
- Basic business math skills, including the ability to use formulas and perform job-related calculations.
- Basic computer skills, including mobile technology, email, and web applications.
- Ability to speak effectively before groups of FBOs, their customers, and Coverall employees.
- Ability to motivate others and create a positive work climate.
- Reliable transportation, valid driver’s license, proof of car insurance, and successful completion of a background check.
Benefits
- Vehicle reimbursement program.
- Cell phone and laptop provided.
- Comprehensive benefits package including medical, dental, disability, life, and 401K.
- Paid holidays, vacation, and personal time off.
- Tuition assistance program.
- Career ladder and advancement opportunities with a “promote from within” company policy.