Franchise Development Coordinator

Key Responsibilities

• Conduct Discovery Calls: Initiate high-quality, outbound phone calls (typically 15-30 minutes) with new potential candidates interested in any of our 15 brands.
• Qualify Candidates: Gather and document essential information to determine candidate viability, including location preferences, background, motivation for opening a franchise, and financial metrics (liquidity and net worth).
• Analyze candidate profiles and accurately designate/transfer qualified leads to the appropriate Franchise Development Sales Representative.
• Data Management: Meticulously input candidate information and call notes into our CRM (Customer Relationship Management) system to ensure a seamless handoff.
• Team Support: Assist the Senior Lead Exploration Qualifier with administrative and compliance tasks, including running background and credit checks, checking territory availability, and coordinating "Meet the Team Days" (MTTD).

Essential Skills & Experience

• Tech Savvy: Strong working knowledge of Google Workspace (Gmail, Docs, Drive) and Microsoft Office (Word, Excel, PowerPoint).
• CRM Familiarity: Understanding of how to input and manage data within a CRM platform.
• Communication: Exceptional verbal communication skills. You must be comfortable speaking on the phone, building rapport quickly, and asking financial/personal questions with professionalism along with maintaining confidentiality.
• Organization: Ability to manage multiple leads across different brands while maintaining accurate records.

Ideal Candidate Attributes

• Loves Learning: You have a genuine curiosity and enjoy mastering new software, tools, and brand details.
• People-Oriented: You get energy from speaking with people and helping them achieve their goals.
• Adaptable: You can switch gears easily between different franchise concepts and software updates.
• Initiative: You are a self-starter who looks for ways to add value to the team without constantly being asked.

Why Join Us?

• Work with the world's largest residential and commercial services franchise group.
• Opportunity to learn the ins and outs of the franchise industry.
• A supportive, in-person team environment at our Ann Arbor location.
• A wide range of benefits to include medical, dental, vision, life and disability, and a 401k with company matching.