Franchise Compliance Analyst
Overview
As a Franchise Compliance Analyst within our Operations department, you will be responsible for monitoring activities of Senior Helpers franchisees to ensure that each franchise complies with the terms of their Franchise Agreement(s), as well as the Franchise System Standards set forth by Senior Helpers. The position will perform analytical, forensic audits, and investigative services to ensure accountability standards.
Essential Duties
Plan and execute franchise compliance reviews to assess adherence to Franchise Agreements, System Standards, and corporate policies.
Determine the scope, objectives, and approach for each review and collect, analyze, and document information to support audit findings.
Identify, investigate, and document areas of non-compliance, operational inconsistencies, and potential violations; develop and monitor corrective action plans to ensure timely resolution.
Prepare audit and compliance reports that clearly communicate findings, risks, conclusions, and recommendations to management.
Utilize available systems, tools, and data sources to investigate irregularities and validate compliance.
Communicate review progress, findings, and recommendations to management in a clear, actionable, and timely manner.
Ensure franchisees maintain all required licenses, permits, and insurance coverage, including workers' compensation, and work with franchise owners to resolve deficiencies.
Conduct financial audits and reviews of key financial records, including invoices, care logs, gross sales reports, and tax returns.
Perform financial analytics to investigate underreported sales, reporting discrepancies, and other compliance-related concerns.
Identify financial reporting gaps, process control weaknesses, and potential revenue leakage opportunities through detailed analysis and reconciliation procedures.
Partner with the Finance team to support royalty validation, financial investigations, and audit-related analyses.
Collaborate with IT and business stakeholders to develop and enhance reporting tools used to monitor franchise compliance, revenue, billing, and client care activity.
Present findings, trends, and recommendations to leadership in a clear, actionable manner.
Partner with Legal, Operations, and Finance teams to escalate concerns, resolve issues, and support enforcement of franchise standards.
Support the continuous development and enhancement of franchise audit programs and compliance monitoring procedures.
Qualifications
Two (2) years of legal, financial, or franchise compliance experience required.
Bachelor’s degree in business, accounting, finance or related field. High level of experience considered in lieu of degree.
Experience navigating a profit and loss and balance sheet.
Strong analytical and problem-solving skills to collect information, investigate, recognize patterns/potential inconsistencies, and unravel puzzles.
Able to utilize critical thinking and a data-driven analytics mindset to provide management with clear, actionable results and recommendations.
A self-starter who independently seeks out information and answers.
Perseverance, resilience, and results-oriented.
Excellent decision-making skills as well as expertise in conflict resolution.
Excellent written and verbal communication skills, positive and professional interactions with clients and peers.
Great business acumen.
Highly organized.
Ability to travel: Approximately 10% travel to franchisee locations and industry events.
About Senior Helpers
Senior Helpers is a premier provider of in-home senior care services. Founded in 2001 with a vision to help seniors who wish to remain in their homes despite age-related illnesses and mobility challenges, Senior Helpers has over 400 franchises across the country that have cared for tens of thousands of seniors with a pledge to “provide care and comfort at a moment’s notice.”
The company's in-home care model ranges from specialized care for those with diseases, such as dementia, Alzheimer’s and Parkinson’s, to personal and companion care to help individuals looking for a little assistance with daily activities. Senior Helpers is proud to be named the first national in-home care provider to receive certification as a Great Place to Work for consecutive years since 2019. In addition, the company was recently ranked in Entrepreneur's Franchise 500 Ranking and appointed to the Healthcare Leadership Council—an exclusive alliance of leading healthcare companies from all health sectors committed to advancing the American healthcare system.
Learn more by visiting www.seniorhelpers.com. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.