Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art. Drive custom framing sales and assist customers in crafting memorable framing solutions.

Responsibilities

• Lead and manage team adherence to Standard Operating Procedures (SOP’s) and company programs to ensure compliance with applicable laws and requirements.
• Coach and develop the team to sell effectively.
• Plan and deliver high-quality custom framing solutions to customers on time, working closely with the Store Manager.
• Achieve and manage team Key Performance Indicators (KPI’s).
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Interview, on-board, coach, observe, and train new Team members; support Talent Development activities; participate in Performance Management activities of your team; utilize leadership competencies for self-development.
• Collaborate with MOD’s daily on framing and other tasks.
• Interact with others in an accepting and respectful manner; maintain a positive attitude, even in challenging situations; promote the organization's vision and values; serve as a role model for others.
• Participate in truck un-loading and stocking processes to ensure compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and company programs to maintain a safe environment.
• Engage with customers, help locate products, and provide solutions.
• Assist with Omni-channel processes.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and stand for long periods.
• Ability to lift heavy boxes and frames and access high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

Benefits

Michaels offers a comprehensive benefits package including:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telerehabilitation services.
• Flexible Spending Accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.

Pay

Compensation is commensurate with experience.

Schedule

Work hours include nights, weekends, and early mornings.