Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achie and manage team KPIs, including sales and production workload.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Interview, onboard, coach, observe, and train new team members; support talent development activities; participate in performance management activities; utilize leadership competencies for self-development.
• Collaborate with MODs daily on framing and other framer expectations.
• Interact positively with others, maintaining a respectful and positive attitude, even in challenging situations.
• Participate in truck unloading and stocking processes, ensuring compliance with standards and budget.
• Follow SOPs and company programs, maintaining a safe work environment.
• Engage with customers, help locate products, and provide solutions.
• Support Omni-channel processes as needed.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching abilities.
• Inventory management.
• Performance management.
• Workplace safety awareness.

Benefits

Michaels offers a comprehensive benefits package including:

• 401(k) with employer match.
• Employee Assistance Program.
• Medical, dental, and vision coverage.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically from 8:00 AM to 5:00 PM, Monday through Saturday, with potential for evenings and weekends.