Framing Manager

About the role

Lead and coach a team of framers focusing on building customer relationships while creating custom framing solutions for art.

Responsibilities

• Drive custom framing sales and assist customers in creating memorable framing solutions.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload planning.
• Manage inventory and execute shrink and safety programs as assigned.
• Serve as Manager on Duty (MOD).
• Interview, on-board, coach, observe, and train new Team members; support Talent Development activities; participate in Performance Management activities.
• Collaborate with MODs on framing and other tasks.
• Interact positively with colleagues and customers, maintaining a respectful and positive attitude.
• Follow standard operating procedures and ensure a safe working environment.
• Perform necessary tasks such as unloading trucks, stocking, and assisting with Omni-channel processes.

Requirements

• Basic computer skills.
• Previous custom framing experience preferred.
• Retail management experience preferred.
• Experience leading a sales team.

Qualifications

• Regular bending, lifting, carrying, reaching, and stretching.
• Standing for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Skills

• Customer service skills.
• Team leadership and coaching skills.
• Inventory management.
• Performance management.

Benefits

At the Michaels Companies Inc., we offer a comprehensive benefits package including health insurance, paid time off, tuition assistance, employee discounts, and more. For more details, visit mikbenefits.com.

Pay

Total Base Pay Range: $16.00 - $22.20

Schedule

Nights, weekends, and early mornings are common work hours.