Fragrance Specialist, EPCOT

Sell Dior

• Conduct in store and/or remote selling activities, acting as a personal shopper.
• Sell Dior fragrances by meeting our clients’ needs and providing memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method.
• Initiate contact with customers and welcome them both on counter and through traffic-stopping demonstrations.
• Demonstrate a strong commitment to the brand by maintaining a professional appearance at all times.
• Provide consultation to customers for selection of prestige fragrance.
• Answer and respond to customer requests regarding Dior and its product lines, namely fragrance.
• Connect with authenticity. Identify and understand clients needs through the art of conversation.
• Propose and demonstrate personalized fragrance product through storytelling.
• Propose complementary products and upcoming event experiences.
• Communicate passionately, always share Dior storytelling and educate clients on the brand and products.
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis.
• Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
• Maintain a professional appearance and conduct oneself with the highest level of Dior hospitality.

Client Experience and Management

• Develop enduring relationships with existing clients in boutique.
• Engage new clients to the brand, through genuine interactions.
• Achieving defined goals within all CRM activities, client recruitment, development, outreach (when applicable) and sales.

Boutique Operations

• Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
• Understand and support merchandising guidelines and inventory management.
• Maintain and contribute to a positive work environment.
• Attend all offsite Seasonal Schools and Dior training programs.

Qualifications

• 2+ year retail experience, preferably in a luxury environment.
• Proven track record in excelling retail results & of working within a luxury retail environment.
• Good writing and communication skills.
• Must have flexible availability including all Holidays, all days and all business hours.