Fragrance Consultant

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for consumers.

About the role

Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and for using appropriate sales techniques and product knowledge to reach sales targets. The role includes accountability for counter cleanliness, stock replenishment, handling new launches, promotion of products, and merchandising, while maintaining high grooming standards.

Responsibilities

• Build and maintain guest experience standards to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance, and meet or surpass expectations
• Advise customers on the product ranges best suited to their needs
• Demonstrate the usage and benefits of various brands and products
• Generate sales while achieving line and sales targets, using makeup knowledge
• Track sell-out targets at the store level
• Generate daily sales reports
• Participate in achieving incentives
• Track post-launch sales at the store level
• Ensure merchandising levels in the store meet brand guidelines
• Ensure in-store stock replenishment in the appropriate shelves/counters at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures

Requirements

• Previous experience in beauty retail
• Flexible and adaptable, with the willingness to work retail hours and rotate to different store locations as per business requirements
• Strong understanding of customer service and sales environments
• Makeup artistry skills, with the ability to create looks tailored to diverse client needs
• Strong communication and interpersonal skills, with a passion for delivering personalized and authentic client experiences
• Results-driven mindset, with the ability to understand and achieve sales targets and key performance indicators (KPIs)

Benefits

• Enriching experiences, learning, and development opportunities
• Exposure to different assignments within your role or through internal mobility
• Diverse career paths for those who are extraordinary every day
• Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts