Fountain Worker Lead - Starbucks Lobby - Steady Extra (Flamingo LV)

Responsibilities

• Trains new Fountain Workers on Starbucks & Caesars service & processes.
• Follows and directs others to follow store policies and procedures for operational flow at each station.
• Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner.
• Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operations.
• Follows health, safety and sanitation guidelines for all products.
• Performs and directs others to complete the cleaning and operational tasks in accordance with the store duty rosters.
• Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.
• Provides quality beverages, whole beans, and food products consistently for all guests by adhering to all recipe and presentation standards.
• Plays a supportive role to Fountain Workers on duty by performing and directing others to perform cash register functions.
• Ensures all cash handling and cash register functions are performed in an accurate and consistent manner.
• Accurately handle cash register transactions and maintain a balanced drawer.
• Operates a cash register as business demands depending on breaks, call outs, high business volumes, in a supportive role to Fountain Workers on duty.
• Acts as a role model while providing guidance and training to team members on all performance expectations.
• Ensures team members adhere to the meal and break policies.
• Demonstrates and ensures all Starbucks standards are followed.
• Communicates store and associate concerns to the Store General Manager in an effective manner.
• Successfully completes and implements Advanced Store Training.
• Trains and develops team members to demonstrate all Starbucks customer service standards, operating standards, and Spotlight on Service behaviors.

Qualifications

• Must have 6 months previous barista experience, Starbucks experience preferred.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires attention to detail and accuracy.
• Work requires interactions with customers, public and co-workers.
• Work requires use of a computer and/or cash register.
• Previous experience training baristas.

Additional Requirements

• Fast-paced environment, multiple tasks to be handled under time constraint.
• Must be able to handle heavy business volume and sensitive situations relating to staff and guest problems, in a timely manner.
• Must be able to grasp, hold, reach, bend, push-pull, and/or lift up to 50 lbs.
• Nevada Health Card.