STARBUCKS/LEAD BARISTA

About the role

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation.

Responsibilities

• Monitor total department conditions and follow through to maintain standards
• Assist in supervision and direction of department personnel to ensure quality customer service
• Delegate job assignments and responsibilities to associates in accordance with duty rosters
• Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department
• Monitor code dates and product rotation, remove out of code product
• Hold personnel in department accountable for their job assignments and responsibilities
• Write department schedules, coordinating requests and bids and business needs
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales
• Maintain customer service area and equipment in a clean and appealing manner
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day
• Execute and adhere to all Starbucks programs, policies and promotions
• Follow store policies and procedures for operational flow at each station
• Perform cleaning tasks in accordance with cleaning standards and work as a store team player
• Present oneself professionally and demonstrate clear communication with all customer and partner interactions
• Perform equipment maintenance in accordance with preventative maintenance checklist
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines

Requirements

• Must be a trained and certified barista
• Willing and available to work weekends and holidays as needed
• Effective written and oral communication skills
• Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers

Qualifications

• Past work record reflects dependability and integrity
• Prior food handling experience
• Supervisory skills

Skills

• Ability to work cooperatively in high-paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, non-confrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues