STARBUCKS/LEAD BARISTA

Responsibilities

• Provide prompt, quality coffee selection, purchase and preparation to customers.
• Maintain and monitor total department conditions to ensure standards are met and exceeded.
• Handle stressful situations calmly, courteously, and tactfully, making a positive impression on associates and customers.
• Execute and adhere to all Starbucks programs, policies, and promotions.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitoring conditions and appearance.
• Monitor code dates and product rotation, removing out-of-code products.
• Hold personnel in department accountable for their job assignments and responsibilities.
• Write department schedules, coordinate requests and bids, and meet business needs.
• Prepare a variety of customer beverage orders, including espresso drinks and Coffee of the Day.
• Perform cleaning tasks in accordance with cleaning standards.
• Present oneself professionally and demonstrate clear communication with all customer and partner interactions.
• Perform equipment maintenance in accordance with preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Communicate effectively with customers and associates.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Trained and certified barista.
• Past work record reflecting dependability and integrity.
• Prior food handling experience.
• Supervisory skills.