Founding Product Manager

About the role

As Ploy’s first PM, you’ll work directly with our founder Bryant Chou and engineering leads to shape our roadmap and own major product initiatives from idea through launch. This is a central, high-leverage role on a lean team, with real influence over our product direction and how we build. You’ll bring customer insight and analytical rigor to our priorities, and help the team turn those priorities into shipped product. That means setting clear goals, making tradeoffs, coordinating work across teams, and taking ownership of the less glamorous details that get things over the line.

Responsibilities

• Improving our first-time user experience, helping users find the right use cases and get tangible results in their first session.
• Shaping how Ploy identifies opportunities and acts on them, from recommending what a customer should do next to running marketing workflows automatically.
• Designing how customers work with Ploy’s agents across the app and Slack, including how they provide context, review work, and decide what runs on its own.
• Testing changes to pricing, packaging, and upgrade experiences that help customers get more out of Ploy as their needs grow.
• Partnering closely with engineering, design, and go-to-market, using customer feedback and product data to guide what we build.
• Staying close to what happens after launch, digging into activation, conversion, and retention to understand what’s working and what needs more iteration.

Requirements

• 5+ years of relevant experience as a product manager, founder, engineer, or in another role building software products.
• Sharp technical acumen; experience with AI-powered products, agentic systems, and the tools used to evaluate and improve them.
• Understanding of how the underlying technology shapes product quality and the customer experience.
• Strong analytical skills; ability to investigate product usage yourself and use data alongside customer feedback to make decisions.
• AI fluency in your own work; use AI to investigate data, prototype ideas, and test assumptions, with judgment to evaluate and improve the output.
• Clear communication and strong working relationships; ability to explain your thinking, give useful feedback, and work well with customers, engineers, and designers.
• Track record of shipping impactful products; move quickly, make thoughtful tradeoffs, and take ownership of results.
• Preferred: previous startup or high-growth company experience.
• Preferred: experience building AI products, agent workflows, or products with a strong self-serve motion.
• Preferred: experience in the web and marketing space.

Schedule

Location: San Francisco, CA (our office is in the Financial District). We work in-office a minimum of three days a week.