Founding Operator

About the role

You’ll take messy, fast-moving workflows and turn them into systems that are simple, teachable, and scalable—without losing the human care that defines Nowadays.

You’ll sit at the intersection of ops, product, engineering, and customers, helping the company move faster and cleaner as we scale.

Responsibilities

• Own events end-to-end, including clear, on-brand written and verbal client communication
• Own and evolve the full operational flow—from first request to post-event wrap
• Act as the point person for triaging urgent vs. non-urgent ops issues
• Turn tribal knowledge into clear documentation, onboarding materials, and reusable templates
• Build scalable playbooks for:
• Running a single complex event start-to-finish
• Managing many events in parallel

Requirements

• Ability to juggle multiple workstreams and prioritize quickly
• Strong instinct for turning complexity into clarity
• Deep care for process, without sacrificing momentum
• Extreme attention to detail
• Comfort working across ops, product, engineering, sales, and clients
• Clear, thoughtful communication and strong judgment
• Enjoyment in building systems other people can run
• Desire to shape how a company operates, not just follow a playbook

Qualifications

• Zero-to-one startup experience
• Experience owning client relationships end-to-end
• Strong intuition for customer experience and boundaries
• Experience writing clear tickets in tools like Linear or Jira
• Comfort with basic SQL or data analysis for operational questions
• Comfort using AI and automation tools to replace manual, repetitive work

Skills

• Client-first mindset
• Ability to work cross-functionally
• Strong communication skills
• Attention to detail
• Process-oriented thinking

Benefits

• Free lunch + dinner
• Quarterly team offsites (yes, including the White Lotus S3 hotel in Thailand)
• Monthly fitness stipend
• Health insurance
• 12 weeks paid parental leave
• Generous PTO + required recharge time
• High ownership, autonomy, and direct access to founders
• Access to top venues, events, and travel experiences

Pay

$90K–$130K base + 0.25%–1% equity (flexible by experience)

Schedule

In-person, San Francisco