Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech

Your Mission

Drive product activation and customer success in the US

Your Daily Business

• Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health
• Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly
• Drive adoption through clear processes, smart touchpoints, and proactive communication
• Monitor customer health, usage, and ticket patterns to spot risks proactively
• Run virtual touchpoints, office hours, and scalable enablement formats
• Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction
• Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback

Your Skillset

• Excellent can-do mentality and natural ownership
• Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment)
• Amazing communication and presentation skills, with the ability to engage, motivate, and guide users
• Passion for technology adoption and empowering others to embrace change
• Confidence working with data, dashboards, and signals to understand customer health and adoption
• A curiosity about technical setups and workflows (no coding required)
• The ability to manage many customers without losing overview
• A preference for clarity and structure over chaos
• Empathy and calm in complex, human-centered environments
• Willingness to travel regularly to customers across US

Growing Together

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events from our New York Hub.
• Become a co-creator of our success with stock options
• Generous vacation: 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.