Customer Success Manager, Enterprise & Onboarding
About the role
As a Customer Success Manager at GC AI, you will own two critical moments in the customer lifecycle: onboarding and renewal. You will help legal teams adopt AI in their daily work by building rollout plans, training users, monitoring adoption, identifying risk, and showing measurable value to legal leaders. This is a hands-on role for someone who wants commercial ownership, close customer relationships, and direct impact at a fast-growing B2B SaaS startup. You will work closely with Sales, Product, Support, and the founding team to make sure customers are successful from kickoff through renewal.
Required Experience
- 3-7 years of experience in B2B SaaS Customer Success or a similar customer-facing role.
- Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers.
- Strong presentation skills, including comfort leading live demos, customer trainings, office hours, and executive business reviews.
- Ability to use customer data, product usage, and business outcomes to build renewal and expansion narratives.
- Strong discovery and relationship management skills, including the ability to identify adoption blockers and customer risk early.
- Ability to learn technical products and explain them clearly to non-technical users.
- Ownership mindset, sound judgment, and comfort operating in a fast-paced startup environment.
- Experience working at a startup or scale-up where a process is still being built.
Nice to Have Experience
- Supporting legal, compliance, finance, HR, or other professional-services-oriented teams.
- Experience with AI, legal tech, productivity software, workflow automation, knowledge management, or collaboration tools.
A Note On Pace
We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.
Location Policy
This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Tuesdays, Wednesdays, and Thursdays.
Equal Opportunity Employment
GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Compensation Range
$128K - $180K