Founding Customer Training Manager - US (m/f/d) - AI health-tech

About the role

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Responsibilities

• Lead in-person training sessions for new customer deployments, training groups of health care providers (mostly Nurses and CNAs).
• Partner with our Customer Success team to ensure training readiness and to bridge adoption through our Hypercare follow-up cadence.
• Refine training materials and playbooks for the US market and for individual customers as needed.
• Travel to customer sites (estimated 2-3 weeks per month, depending on deployment schedule) to deliver on-site training and support go-live activities.
• Collaborate cross-functionally with Product, Customer Success, and our German training team to optimize training approach and share insights.
• Measure and report on training effectiveness, using adoption metrics and feedback to continuously improve our approach.

Requirements

• 3+ years of training, onboarding, or customer enablement experience in B2B, preferably in healthcare, SaaS, or technical environments.
• Proven ability to design and deliver training to in‑person audiences.
• Experience training non‑technical or diverse learner populations (strong plus).
• Comfort with travel (2‑3 weeks per month) to customer sites across the US.

Skills

• Excellent communication skills, able to explain complex workflows and platform features in clear, accessible language.
• Training design and delivery, including ability to adjust on the fly based on learner needs and feedback.
• Attention to detail, especially around process documentation and compliance requirements in healthcare settings.
• Data‑driven mindset, using adoption metrics, feedback, and outcomes to refine training approach.
• Flexibility and problem‑solving, comfortable navigating the unique challenges of different care settings (legacy EHRs, limited IT infrastructure, etc.).
• Ownership mentality, driving training success with minimal scaffolding in a startup environment.
• Proactive problem‑solver, finding ways to make training work in imperfect conditions (unreliable WiFi, tight scheduling, language barriers, etc.).
• Thrives in a fast‑paced environment, iterating quickly on training content and delivery approach.
• Takes ownership of outcomes, holding yourself accountable for adoption and customer success.
• Team player, collaborating cross‑functionally and supporting colleagues while bringing your own judgment to the work.
• Leads with empathy, understanding that training is often the first real touch customers have with voize—you set the tone.

Benefits

• Fast‑growing startup environment where you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people.
• Open, collaborative culture with regular team events from our New York Hub.
• Opportunity to become a co‑creator of our success with stock options.
• Generous vacation: 20 vacation days, 10 sick days, public holidays.
• Comprehensive medical, dental, and vision plan.
• Short‑term & long‑term disability insurance and life insurance.