Founding Account Manager - US
About the role
We are looking for our first US Account Manager to join Omnea’s customer team. You’ll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers.
Responsibilities
- Ensure customers get meaningful value from Omnea from the earliest stages & beyond
- Become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs)
- Work closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core
- Design, build, and lead the US arm of the customer function
- Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book
- Proactively identify upsell opportunities, run commercial conversations at exec level, and own the renewal process end-to-end
- Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs
- Multi-thread across each account, building genuine trust across multiple stakeholders
- Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing
Requirements
You might come from consulting, sales, or a generalist commercial role - what matters is that you've worked in proper enterprise environments, managed senior stakeholders with high expectations, and have a track record of getting things done.
You have 4-8 years of experience in a top-tier & fast-paced environment; perhaps that’s a start-up or scale-up, VC, consulting, banking (or any professional services), or an entrepreneurial endeavor.
If you have experience in a commercial role, you've worked on six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships.
You have the ability to build rapport, influence people & drive change, whether it’s with a distinguished exec or a junior operator. You have the gravitas and executive presence to engage and influence senior leadership (ideally into CFOs, Legal or Procurement).
You’re a natural communicator and can get on well with anyone.
You’re comfortable in ambiguity. You don’t need a fully built playbook, you’ll build it as you go and improve it as you learn.
You’re organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they’re wrong.
You’re ambitious, competitive, and care about doing excellent work. You probably have a track record of high performance in whatever you’ve turned your hand to, whether that’s sales, academia, sport, or something of your own.
You take ownership seriously, and you’d rather work really hard on something meaningful than coast on something safe.
You work hard & care lots about your work. Your level of ambition & desire to have a successful career make the required sacrifice & dedication worth it.
You are great at being ‘in the weeds’ and zooming out to consider the bigger picture. Perhaps you’ve had to execute & manage projects yourself before, so you’re used to shifting gear between operational & strategic work.
You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things.
You’re highly organised & focussed on outputs > inputs - you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities.
Qualifications
We don’t expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge.
TL;DR you're commercially sharp and instinctively know how to navigate complex organizations. You have 4-8 years of experience in a top-tier & fast-paced environment; perhaps that’s a start-up or scale-up, VC, consulting, banking (or any professional services), or an entrepreneurial endeavor.
Skills
You have the ability to build rapport, influence people & drive change, whether it’s with a distinguished exec or a junior operator. You have the gravitas and executive presence to engage and influence senior leadership (ideally into CFOs, Legal or Procurement).
You’re a natural communicator and can get on well with anyone.
You’re comfortable in ambiguity. You don’t need a fully built playbook, you’ll build it as you go and improve it as you learn.
You’re organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they’re wrong.
You’re ambitious, competitive, and care about doing excellent work. You probably have a track record of high performance in whatever you’ve turned your hand to, whether that’s sales, academia, sport, or something of your own.
You take ownership seriously, and you’d rather work really hard on something meaningful than coast on something safe.
You work hard & care lots about your work. Your level of ambition & desire to have a successful career make the required sacrifice & dedication worth it.
You are great at being ‘in the weeds’ and zooming out to consider the bigger picture. Perhaps you’ve had to execute & manage projects yourself before, so you’re used to shifting gear between operational & strategic work.
You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things.
You’re highly organised & focussed on outputs > inputs - you know the level of discipline, organisation, and ruthless prioritisation it takes to be productive and you pride yourself on these qualities.
Benefits
We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here.
Pay
We are commercial, ambitious and we don't pretend otherwise! We are actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive.
Schedule
We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here.
Legal note
We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!