Forward Deployment Engineer

Key Areas Of Responsibility

• Configure CEP environments for each client, including system settings, workflow orchestration, and deployment configurations
• Translate documented requirements into structured configurations within the platform
• Manage environment setup, versioning, and release readiness across implementations
• Avoid prompt fragmentation by maintaining consistency with core platform logic and reusable patterns
• Test and validate prompt performance within configured workflows to ensure predictable, controlled outputs
• Implement routing logic across care settings (e.g., primary care, urgent care, specialty) based on defined rules
• Configure escalation pathways and decision logic aligned to clinical and operational requirements
• Ensure workflows reflect real-world access, scheduling, and service line operations
• Configure and support integrations with EHR systems (primarily Epic)
• Enable capabilities such as scheduling, provider lookup, and data exchange
• Partner with engineering and client IT teams to validate data flows, authentication, and system performance
• Execute end-to-toe testing of workflows, integrations, and prompt configurations
• Execute validation protocols defined by cross-functional teams (e.g., clinical, product, compliance) to ensure outputs align to expected behavior
• Support UAT (user acceptance testing) and ensure production readiness
• Maintain and update configurations as workflows, integrations, or requirements evolve
• Troubleshoot issues related to system behavior, integrations, or configuration errors
• Implement enhancements in a controlled, scalable way across clients

Requirements

• Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact
• Bachelor's degree in data science, machine learning, computer science or related field
• 3+ years of experience in implementation engineering, solutions engineering or system configuration roles
• Experience working with health care systems and/or providers
• Understands healthcare operations and integrations with Epic and other EHRs
• Exceptional attention to detail and strong problem-solving abilities
• Ability to manage multiple projects simultaneously and adapt to changing priorities
• Proficient in working with configuration files (e.g., YAML), Markdown, and basic HTML
• Familiar with version control tools such as Git
• Comfortable using the terminal; experience with scripting languages like Python
• Production experience working with LLM-based systems, including prompt configuration, evaluation, and output validation
• Ability to translate requirements into structured workflows or rule-based systems