DirectJobHub
Jobs · Engineering · Texas

Forward Deployed Engineer

DevRev · Austin, TX · 2 wk ago
Engineering$150/hrFull-time

About the role

The Forward Deployed Engineer will work closely with the post-sales Customer Experience team to help customers unlock value through AI. Key responsibilities include designing and deploying intelligent agents, automated workflows, and integrations that transform how customers operate. This role requires a strong understanding of customer needs, ownership of coordination between internal and external stakeholders, and the ability to engineer solutions to meet customer goals.

What You’ll Do

  • Customer-Facing: 30% working directly with customers

  • Coding & Integration: 70–80% hands-on technical implementation

  • Build & Deploy

    • Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations connecting DevRev with customer environments

    • Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow

    • Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience

  • Data & Insights

    • Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making

    • Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback

  • Collaboration & Enablement

    • Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, and customer success teams

    • Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows

    • Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements

What You Bring

  • Experience: 3–5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus

  • Coding Skills: Strong proficiency in TypeScript, JavaScript, Python, data structures and algorithms

  • Applied AI Knowledge: Familiarity with LLMs, prompt engineering, frameworks like RAG and function calling; ability to build and configure AI agents

  • Integration: Deep experience with API integration patterns (REST, GraphQL, webhooks), large-scale data synchronization, and event-driven/pub-sub architectures

  • Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices

  • Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems

  • Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging

  • Communication: Strong written and verbal skills; ability to engage customers clearly and confidently

  • Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or related discipline

Qualifications

  • Experience: 3–5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus

  • Coding Skills: Strong proficiency in TypeScript, JavaScript, Python, data structures and algorithms

  • Applied AI Knowledge: Familiarity with LLMs, prompt engineering, frameworks like RAG and function calling; ability to build and configure AI agents

  • Integration: Deep experience with API integration patterns (REST, GraphQL, webhooks), large-scale data synchronization, and event-driven/pub-sub architectures

  • Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices

  • Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems

  • Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging

  • Communication: Strong written and verbal skills; ability to engage customers clearly and confidently

  • Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or related discipline

Skills

  • Experience: 3–5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus

  • Coding Skills: Strong proficiency in TypeScript, JavaScript, Python, data structures and algorithms

  • Applied AI Knowledge: Familiarity with LLMs, prompt engineering, frameworks like RAG and function calling; ability to build and configure AI agents

  • Integration: Deep experience with API integration patterns (REST, GraphQL, webhooks), large-scale data synchronization, and event-driven/pub-sub architectures

  • Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices

  • Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems

  • Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging

  • Communication: Strong written and verbal skills; ability to engage customers clearly and confidently

  • Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or related discipline

Benefits

  • Comprehensive health insurance

  • Flexible vacation policy

  • Professional development opportunities

  • Work-life balance initiatives

Pay

$100,000 - $120,000 annually

Schedule

Full-time, remote position

Similar jobs