Forward Deployed Engineer | Merchandising

About the Company

RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain.

We work on the decisions where retail margins are won and lost. Changing a price is easy. Knowing which of fifty thousand prices to change, what it does to demand, and whether last week’s promotion actually made money is not. That is what we build for. RELEX Solutions has a global team of over 2,000 professionals working side-by-side with our customers.

About the Role

In response to our fast growth in North America, we are hiring a Forward Deployed Engineer with a strong data science foundation for our US Merchandising business. You will be part of the central engineering team and work with the US operations team directly with US customers. You will be the scientific and technical face of RELEX Merchandising to US retailers.

This is not a consulting role or a solutions architect role. You write production code and build production models that run in live customer environments. The role is focused on co-developing forecast and optimization improvements with customers, meeting the high standards of some of the most demanding retailers in the US. The challenge lies in ensuring the improvements you develop are accurate, defensible to the customer’s analysts, and reliable in production.

Responsibilities

• Own technical delivery end-to-end, from discovery through go-live: configuration, extensions, integrations, and ensuring the quality of everything that ships into the customer's instance
• Prove the value you deliver by instrumenting deployments, measuring outcomes against the customer's baseline, and presenting the evidence credibly to operational users and executives
• Own the technical customer relationship, learning their operations deeply enough to challenge requirements and become their first call when a new problem appears
• Feed the product by capturing gaps and use cases from the field and prototyping solutions that can graduate into the RELEX roadmap
• Build customer self-sufficiency through knowledge transfer and clean handovers, so they can operate and extend RELEX without you
• Grow the account by surfacing adjacent use cases, new sites, and unused capabilities, and shaping the technical solution and value case together with pre-sales and the account team
• Support commercial activity with feasibility assessments, proofs of concept, and technical demos to ensure agreements are technically grounded

Requirements

• Proven experience designing and building scalable data pipelines for large-scale data processing in production
• Strong understanding of data modeling, observability, and hypothesis-driven development
• Experience building integrations for downstream or customer-facing systems
• Solid working knowledge of cloud platforms and modern data stacks
• Strong business acumen: ability to translate technical work into measurable financial impact and communicate it clearly to a non-technical audience
• Comfortable managing ambiguity and taking full ownership of outcomes
• Willingness to travel and work on-site at customer locations for parts of an engagement
• Comfortable using AI in your everyday work and developing AI tool adoption as an organizational strategy

Nice to Have

• Exposure to retail, merchandising, or pricing and promotions
• Ability to learn a new domain and codebase quickly, and be productive before feeling fully up to speed

Career Growth

As the US Merchandising business grows, so does this role. The natural path is to become the senior scientific voice for the region, shaping what the central team builds and how it lands with US customers.

Benefits

• Flexibility in how and where you work
• Room to grow in a fast-moving global company with a strong market position
• Practical benefits supporting work, family, wellness, and everyday life
• Ownership, autonomy, and flat hierarchies
• Work that meaningfully reduces waste and improves sustainability
• A diverse, inclusive, and supportive work culture
• Two paid volunteering days each year

To be considered for this position, you must be fluent in English, based in the U.S., and hold a valid work permit for the U.S.