Forward Deployed Engineer | Merchandising

About the role

In response to our fast growth in North America, we are hiring a Forward Deployed Engineer with a strong data science foundation for our US Merchandising business. You will be part of the central engineering team and work with the US operations team, directly with US customers. You will be the scientific and technical face of RELEX Merchandising to US retailers.

This is not a consulting role or a solutions architect role. You write production code and build production models that run in live customer environments. The role is focused on co-developing forecast and optimization improvements with customers, where the bar is set by some of the most demanding retailers in the US. The challenge lies in ensuring the improvements you co-develop are accurate, hold up under scrutiny, and run reliably in production every week.

Responsibilities

• Own technical delivery end-to-end, from discovery through go-live: configuration, extensions, integrations, and the quality of everything that ships into the customer's instance.
• Prove the value you deliver by instrumenting deployments, measuring outcomes against the customer's baseline, and presenting the evidence credibly to operational users and executives.
• Own the technical customer relationship, learning their operations deeply enough to challenge requirements and become their first call when a new problem appears.
• Feed the product by capturing gaps and use cases from the field and prototyping solutions that can graduate into the RELEX roadmap.
• Build customer self-sufficiency through knowledge transfer and clean handovers, so they can operate and extend RELEX without you.
• Grow the account by surfacing adjacent use cases, new sites, and unused capabilities, and shaping the technical solution and value case together with pre-sales and the account team.
• Support commercial activity with feasibility assessments, proofs of concept, and technical demos to ensure agreements are technically grounded.

Requirements

• Proven experience designing and building scalable data pipelines for large-scale data processing in production.
• Strong understanding of data modeling, observability, and hypothesis-driven development.
• Experience building integrations for downstream or customer-facing systems.
• Solid working knowledge of cloud platforms and modern data stacks.
• Strong business acumen: ability to translate technical work into measurable financial impact and communicate it clearly to a non-technical audience.
• Comfortable managing ambiguity and taking full ownership of outcomes.
• Willingness to travel and work on-site at customer locations for parts of an engagement.
• Comfortable using AI in your everyday work and developing AI tool adoption as an organizational strategy.

Nice to have: exposure to retail, merchandising, or pricing and promotions. More importantly, you learn a new domain and a new codebase fast and are comfortable being productive before feeling fully up to speed.

Career Growth

As the US Merchandising business grows, so does this role. The natural path is to become the senior scientific voice for the region, shaping what the central team builds and how it lands with US customers.

Benefits

• Flexibility in how and where you work.
• Room to grow in a fast-moving global company with a strong market position.
• Practical benefits supporting work, family, wellness, and everyday life.
• Ownership, autonomy, and flat hierarchies.
• Work that meaningfully reduces waste and improves sustainability.
• A diverse, inclusive, and supportive work culture.
• Two paid volunteering days each year.

We are a global community of different cultures, voices, and experiences. We celebrate what makes us unique and connect through what we share, in an authentic and safe environment.

To be considered for this position, you must be fluent in English, based in the U.S., and hold a valid work permit for the country.