Forward Deployed Engineer (FDE)

Responsibilities

• Own post-sale onboarding end-to-end, ensuring every user finds value from their first call onward
• Serve as a trusted technical advisor, proactively engaging users and mapping their workflows to Rox
• Deliver engaging demos, trainings, and live solutioning sessions (remote + in-person)
• Run integration and scoping sessions with GTM and RevOps teams to enable high-impact POCs
• Capture product feedback and use cases to inform roadmap and strategic direction
• Collaborate cross-functionally to build internal documentation, playbooks, and enablement content
• Drive user activation and expansion by delivering compelling value narratives

Qualifications

• 1+ years of experience in B2B SaaS, supporting technical customer relationships (pre- or post-sale)
• Strong execution mindset: you thrive in fast-paced environments and move with urgency
• Experience with SQL and at least one scripting language for working with large datasets
• Familiarity with GTM methodologies (e.g. MEDDIC, SPIN, SPICED) and how users apply them
• Excited to work across onboarding, sales engineering, and customer success in a hybrid role
• Strong communication skills and comfort presenting to both technical and business stakeholders
• Bias toward scaling yourself through process, tooling, and collaboration
• Curious and customer-obsessed: you’re always learning and looking for ways to delight users