Forward Deployed Engineer (FDE)

About the role

We’re hiring a Forward Deployed Engineer (FDE) to own end-to-end customer rollouts of Karumi: configuring, deploying, and operating our AI agent in real customer environments.

Responsibilities

• Roll out Karumi for new customers: setup, configuration, validation, and ongoing maintenance
• Perform QA and troubleshooting to ensure reliability and a great end-user experience
• Adapt Karumi to different customer workflows, UIs, and edge cases
• Use lightweight scripting/automation to improve internal implementation tools and reduce manual work
• Capture product feedback from hands-on deployments and customer interactions; communicate insights to product/engineering
• Help define best practices for implementing and operating Karumi at scale

Requirements

• 1–3 years in Forward Deployed / Implementation Engineering, QA/testing, or solutions engineering
• Engineering mindset: you enjoy debugging systems, finding root causes, and optimizing how things work
• Strong attention to detail and a quality-first approach
• Empathy for users and ability to translate real-world issues into clear product feedback
• BS/MS in CS/Engineering/STEM (or equivalent practical experience)
• Scripting, automation, or coding experience or willingness to learn
• Comfort working directly with customers in technical contexts
• Interest in AI-driven products and real-world deployments

Qualifications

• BS/MS in CS/Engineering/STEM (or equivalent practical experience)

Skills

• Engineering mindset
• Attention to detail
• Empathy for users
• Scripting, automation, or coding experience
• Comfort working directly with customers in technical contexts
• Interest in AI-driven products and real-world deployments

Benefits

• Learn a ton about how modern AI systems are built, deployed, and operated in production
• High impact early—your work directly affects customer success and product quality
• Fast-moving team where ownership and problem-solving matter more than titles
• Opportunity to grow into engineering, product, solutions, or customer-facing paths

Pay

$100K - $150K

Schedule

Full-time