Forward Deployed Engineer

About the role

Tagup is a defense technology company founded at MIT that is delivering logistics decision advantage with next-generation AI. We’re growing rapidly and are looking for change-makers passionate about delivering innovative technologies to solve the most challenging problems in the world’s highest stakes environments. This is an exciting opportunity to engage in meaningful work that strengthens national security and contributes to the success of U.S. and allied forces. Join us in shaping the future of defense logistics for a safer tomorrow. Forward Deployed Engineers work inside customer programs rather than at a distance from them. You’ll integrate our platform with government data and systems under real constraints, onboard messy real-world data, build the workflows a program runs on, and support deployments in customer environments, including on-site when a program needs it. The work reaches users quickly. What you ship often gets into the hands of the people making readiness decisions within weeks, and what you learn in the field feeds back into the product. In your first year, you can expect customer decisions that used to run on spreadsheets and tribal knowledge to run on data you helped instrument, the product team to ship features that came directly from patterns you spotted on the ground, manual reporting that used to eat days of analyst time to be automated and trusted, and senior leadership at a customer command to get accurate logistics performance answers from a system you helped build. The mission is real: our software runs in front of people whose job is to keep the fleet moving — the consequences of getting it right are tangible. You'll work on a small team with high leverage, gaining visibility from the engineering trenches to the executive team, solving hard problems like reinforcement learning applied to logistics at the scale of a military service, and receiving competitive compensation, meaningful equity, and professional growth from being trusted with big things early.

Responsibilities

• Integrate our platform with government data and systems under real constraints, and onboard the imperfect data programs actually run on
• Configure the product against program requirements and support releases, including in government cloud environments
• Build custom workflows that drive adoption, usage, and engagement with key customers
• Triage and resolve customer-reported issues in their environments rather than passing them along
• Own a component or program workstream end to end, returning working systems from a requirements document rather than closed tickets
• Spend time on-site with customers, become their technical counterpart, and bring what you learn back to the product team
• Write, test, and review code to a standard the rest of the team can build on

Skills

• 2+ years of professional software engineering experience, or