Forward Deployed Engineer

About the role

Promise is seeking a Forward Deployed Software Engineer who’s driven by impact, excited by challenge, and motivated by Promise’s mission: helping low-income families catch up on past-due bills and access the relief they deserve.

What You’ll Do

• Be the bridge: Work directly with utilities and government agencies to integrate Promise’s payment and relief products into their existing systems.
• Problem-solve in the wild: Dive into customer environments, untangling complexity and crafting creative technical solutions that actually work in the real world.
• Level up the product: Improve Promise’s products -- you will have the first hand context of what works and doesn't, if you see something to build, build it!
• Travel occasionally (up to 40% of the time): Join customers on-site to make sure things run smoothly and strengthen our relationships in person.

What Will Help You Succeed

• Engineering chops: 4+ years of experience building and deploying production software, with fluency in environments that require adaptability and fast learning.
• Customer instincts: Experience in a customer-facing technical role where you balanced empathy with technical rigor.
• Tools of the trade: We use JavaScript / TypeScript, ETL tools, SQL, React – you don’t need to be an expert on any of these! You do need to come with a willingness to learn.