Forward Deployed Engineer

Role Summary

This is not a traditional sales role and not a ticket-only support role. It is a high-ownership execution role tied directly to customer success.

What You'll Do

• Customer Communication & Support
• Act as the primary technical point of contact for customers
• Communicate with customers daily via Slack, email, and video calls
• Own customer issues from report → diagnosis → resolution → follow-up
• Provide hands-on support engineering for production issues and edge cases
• Clearly explain issues, timelines, and tradeoffs in strong, professional English
• Forward-Deployed & Implementation Work
• Lead customer implementations end-to-end
• Import and configure all customer data
• Translate customer requests into clear technical requirements
• Partner with sales during technical discovery and scoping
• Be accountable for customers going live successfully
• Engineering & Product Work
• Work day-to-day with core engineers
• Build customer importing tools used daily by finance teams and founders
• Work across the stack and touch real production systems
• Contribute directly to the codebase where appropriate
• Feed customer feedback back into product and technical direction

Compensation Structure

• Fixed base salary (stable, predictable)
• Implementation success fee paid per successful customer go-live
• Success Fee Is Triggered When Customer is live in production
• Implementation meets agreed success criteria
• Incentives are aligned with shipping, quality, and customer outcomes, not demos or quotas.

Working Hours & Environment

• Working Hours: Central Time (CT) business hours required
• Must be available during CT time to support customers
• Fully remote role required for real-time collaboration with customers, engineers, and founders
• Occasional off-hours work may be required for go-lives or escalations
• Remote does not mean asynchronous-only — live collaboration matters

What We're Looking For

• Technical Full-stack engineer, developer, or hacker
• Strong software engineering fundamentals
• Comfortable working with APIs, integrations, and production systems
• Able to debug real customer problems and ship fixes
• Writes clean, maintainable code
• Communication
• Excellent spoken and written English is required
• Comfortable leading customer calls independently
• Clear, calm, and trustworthy communicator
• Respects users and explains complexity without condescension
• Mindset
• Ownership mentality and high agency
• Comfortable with ambiguity and fast iteration
• Loves learning, building, and making decisions

We Value

• Strong fundamentals and curiosity
• High ownership and accountability
• Comfort with ambiguity
• Clear communication
• Respect for users and craft