Forward Deployed Engineer

Responsibilities

• Learn the Hadrius platform inside and out — features, integrations, data structures, and workflows
• Ramp up on our demo environments, customer environment setup process, data import/export tools, and internal technical playbooks
• Shadow sales demos, prospect calls, and customer onboarding sessions to understand where deals get won and where bottlenecks occur
• Take on and resolve several small technical requests to start adding value immediately
• Co-lead technical portions of sales demos and prospect visits, including onsite meetings with investment advisers and broker-dealers
• Field live security, integration, and architecture questions from prospects with confidence
• Fully own the creation and configuration of customer environments for new onboardings
• Handle all data migrations, imports, and exports without errors or delays
• Build repeatable scripts and playbooks to speed up demo setup, environment provisioning, and issue resolution
• Serve as the first line of technical support, solving issues before they reach engineering
• Become the technical expert prospects trust during the sales cycle — measurably increasing technical-win rate and shortening sales cycles
• Become the technical expert customers and prospects trust to solve their hardest compliance-ops challenges

Qualifications

• 1+ years in a technical role (sales engineering, solutions engineering, CS operations, implementation, or similar)
• Comfort presenting and demoing software live to both technical and non-technical audiences
• Proficiency in handling data migrations (CSV, Excel, SQL, APIs) and SaaS configurations
• Proficiency in software engineering: Javascript, Python, or similar languages
• Experience troubleshooting technical issues and working closely with product/engineering teams