Forward Deployed Engineer

About the role

We are seeking a Forward Deployed Engineer (FDE) to build and lead a core function at Ent. This role sits at the intersection of customer delivery, product, and security research. You will work directly with our most strategic customers to stand up real-world deployments, prove value quickly, and shape how our product evolves. This is a ground up opportunity, writing the playbooks for the future.

What You'll Achieve

• Build the function
• Define how we deploy, validate, and scale Ent within customer environments
• Bootstrap process, metrics, documentation and training for the FDE team
• Operate across product, customer, and security domains
• Work directly with customers
• Embed with design partners and early customers
• Lead initial deployments across Insider Risk, DLP, SAT, AV/EDR development, Security for AI and other emerging modules
• Drive fast time-to-value through hands-on configuration, iteration, and problem solving
• Be a voice of the customer - helping drive
• Translate real customer workflows into durable deployment patterns
• Shape the product
• Act as “internal customer zero” for the product and engineering teams
• Identify gaps in usability, performance, and real-world applicability
• Be a voice of the customer - helping drive product enhancements and product bugs
• Provide clear, actionable feedback that directly influences roadmap and prioritization
• Help define what a great end-user experience looks like
• Bridge into security research
• Work closely with research teams to validate detection and prevention approaches
• Bring real-world user behavior and threat patterns into the system
• Help evolve intent-aware models through live environments
• Scale What Works
• Turn bespoke deployments into repeatable programs
• Build playbooks, templates, and frameworks that can be handed off to customers or partners
• Enable long-term ownership by customer teams and services providers

What You’ll Bring

• Experience in working in real world environments, forward deployed engineering, CXE, solutions engineering, or similar roles in cybersecurity or infrastructure
• Strong technical foundation (endpoint, systems, security, or adjacent)
• Proven ability to operate directly with customers in ambiguous, high-impact environments
• Product intuition—you know what makes something usable, valuable, and adopted daily
• Builder mindset—you are comfortable creating structure where none exists
• Ability to move fluidly between technical depth, customer engagement, and strategic thinking
• Experience taking early-stage deployments and turning them into scalable programs