Forward Deployed Engineer
About Cyvl
The best infrastructure is invisible. You only notice it when it fails. For decades, the people responsible for our roads, bridges and sidewalks have been asked to manage the physical world with tools that can't see it. Cyvl is the Physical AI company changing that. We build purpose-built sensors, computer vision and AI that turn every drive into current data: what exists, where it is and what condition it's in. 500+ cities and towns use our Infrastructure Intelligence Platform to direct the work and fix problems before they fail. 1 in 30 Americans drive on roads managed with Cyvl data. The proof isn't a dashboard. It's a smoother commute, a safer walk to school and public dollars going where they matter most. We're a fast-moving team in Boston building hardware, software and AI for the real world. If you believe technology's highest calling is public good, come build with us.
What You'll Do
- Own key city accounts: onboarding, training, and ongoing enablement across field operations, technical teams, IT, and agency leadership.
- Build and deploy solutions: configure Cyvl against agency data and workflows, and prototype custom outputs and integrations using Claude Code and Cyvl's API.
- Drive expansion: surface budget cycles, RFPs, and unmet needs, and support proposals and renewals with technical depth.
- Build durable adoption, so Cyvl never depends on one champion's memory or enthusiasm.
- Build the FDE playbook: onboarding sequences, integration patterns, expansion triggers, and ROI frameworks that scale to new cities.
What You Bring
- 5+ years in a client-facing technical role (solutions engineering, technical account management, implementation, or similar), ideally at a B2B SaaS company
- Experience managing enterprise accounts with many stakeholders, long cycles, and real organizational complexity
- Hands-on with AI coding tools (Claude Code, Cursor, or similar), enough to build working custom outputs, not just spec them
- Fluency in SaaS and API concepts, and comfort with IT conversations on SSO, integrations, and data access
- Credibility in a