Forward Deployed Engineer

Key Responsibilities

• Lead the technical integration of CrewAI's products into customers' systems, including API integrations, data pipelines, and custom workflows
• Develop and maintain robust, scalable solutions tailored to client requirements, leveraging your expertise in Python and other relevant technologies
• Troubleshoot complex technical issues during implementation and provide timely resolutions, collaborating with our internal engineering teams as needed
• Act as the primary technical point of contact, thoroughly understanding the customers' business objectives and technical landscapes
• Translate client needs into technical specifications and solution designs, ensuring alignment with CrewAI's product capabilities
• Design and architect CrewAI-powered agent teams, assigning specialized roles and workflows tailored to client needs
• Conduct technical workshops and training sessions for customer teams to facilitate product understanding and adoption
• Collaborate with Customer Success Engineers and Support Engineers, to ensure customers' success and smooth operations
• Deploy, configure, and optimize CrewAI-based multi-agent systems in production environments
• Develop and integrate custom agents, tools, and processes using Python and CrewAI's open-source libraries
• Monitor deployed solutions for performance, reliability, and business value, rapidly iterating on agent roles and workflows to adapt to evolving client needs

Requirements

• Proven experience in a customer-facing technical role, such as a Solutions Engineer, Sales Engineer, or Technical Consultant
• Bachelor's degree in Computer Science, Engineering, or a related technical field is preferred
• Strong proficiency in Python and experience with APIs and system integrations
• Familiarity with AI/ML concepts and technologies, including AI agent frameworks and LLMs
• Exceptional communication, presentation, and interpersonal skills
• Knowledge of workflow orchestration, multi-agent systems, or distributed computing
• Experience building GenAI solutions and knowledge of design patterns, RAG, and working with various databases (SQL, NoSQL) are a plus
• Contributions to open-source AI agent projects or experience with human-in-the-loop systems is a significant bonus

Team Collaboration

• You will work closely with our Product, Engineering, Sales, and Customer Success teams to provide client feedback, resolve technical issues, support pre-sales activities, and ensure overall client satisfaction.

Performance Metrics

• Successful project implementations and high client satisfaction
• Timeliness and effectiveness of technical support and issue resolution
• The quality of your solution designs and documentation
• Your contribution to product improvements through actionable client feedback