Forward Deployed Engineer

About the role

As a Forward Deployment Engineer at Authenticx, you will serve as a customer-facing technical leader responsible for bringing our platform to life within complex enterprise healthcare environments. You’ll partner directly with customer stakeholders to understand their workflows, systems, and operational challenges, then design and build solutions that connect Authenticx’s conversation intelligence to the tools and processes that drive real-world outcomes.

Responsibilities

• Partner with business and technical stakeholders to understand workflows, system dependencies, and operational goals
• Translate business needs into technical designs, including integrations, data mappings, and workflow logic
• Document architecture, constraints, and key dependencies
• Design and build integrations using APIs, webhooks, and middleware
• Define data flows, transformation logic, and system interactions across platforms
• Use SQL to validate data, troubleshoot issues, and support testing
• Configure and deploy scalable, enterprise-grade solutions in customer environments
• Ensure reliability through proper handling of authentication, error handling, retries, and monitoring
• Support testing, go-live, and post-launch stabilization
• Act as a trusted technical partner, guiding customers toward scalable solutions
• Identify opportunities to expand Authenticx into additional workflows and teams
• Help customers connect insights to measurable operational and experience outcomes
• Identify repeatable patterns and influence how our platform evolves
• Contribute to reusable solutions that reduce one-off implementation effort

Qualifications

• Experience in forward deployed, solutions, implementation, or integration engineering roles
• Strong SQL skills and experience working with production data
• Experience building integrations using APIs, webhooks, or event-driven systems
• Familiarity with enterprise platforms such as Salesforce, NICE, Genesys, Veeva, or similar
• Strong communication skills with both technical and non-technical stakeholders
• Comfort operating in ambiguous, fast-moving environments

Preferred Qualifications

• Experience in healthcare, life sciences, or regulated SaaS environments
• Experience deploying software in complex enterprise organizations
• Familiarity with workflow orchestration and cross-system data mapping
• Experience influencing product direction based on customer needs