Ford Warranty Administrator

Responsibilities

• Book warranty repair orders and submit claims of manufacturer warranty.
• Maintain receivables schedules; service contract claim submission and follow up.
• Work closely with service management.
• Work closely and effectively with team of technicians, service writers, and supervisors.
• Communicate with Service Advisors to define the scope of a warranty claim.
• Process all warranty paperwork to ensure proper documentation and to verify criteria.
• Reconcile all warranty receivables and work with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.
• Stays abreast of all factory recalls, announcements, and procedures.
• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.
• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.
• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.
• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.
• Maintain record of all claims submitted, returned/rejected and paid and their current status.
• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.
• Provide a weekly report to the service manager regarding claims status.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Qualifications

• Ford or any other OEM Warranty experience preferred.
• Attention to detail.
• Experience with DMS software preferred.
• Ability to work well with others and be part of a team.
• Proficiency Microsoft Office.
• General accounting knowledge preferred.

About the Role

Inver Grove Ford Lincoln is a family-owned business since 1936, seeking a Warranty Administrator for our Service Department. This is not an entry-level position, and we are looking for someone with 1-2 years' work experience in warranty administration, with accounting experience a plus. The position offers medical, dental, and vision insurance, a 401K plan, paid time off and vacation, short/long-term disability, growth opportunities, paid training, employee vehicle purchase plans, health and wellness discounts, and family ownership with long-term job security. The role involves managing warranty repair orders, claims submission, and follow-up, maintaining records, and staying updated on manufacturer recalls and procedures. The ideal candidate should have Ford or OEM warranty experience, attention to detail, and proficiency in Microsoft Office.