Ford Mobile Service Tech - Automotive Technician

What Employees Love about Tenvoorde Ford

• Daily/Weekly engagement with ownership/management team – we take every opportunity to listen and make our team feel valued. This is where our best ideas come from.
• Unique opportunity to be part of a NEW way of doing service by bringing the shop TO the customer!
• GUARANTEED 40 HOUR WORK WEEK PLUS FLAT RATE INCENTIVE PAY
• Upward mobility – Tenvoorde Ford is growing, and other positions are needed as we continue to grow as a company.
• Positive, family-oriented culture where great careers are born – Employees are proud to work at Tenvoorde Ford, great work-life balance, benefits and knowing your contributions make the difference.
• Benefits: Paid time off, Paid Holidays, 401(k) program, employee discounts
• Employee contests – SPIFF’s
• Standard benefits options (medical/dental/vision etc.)
• Learning new skills – Paid Ford Certification Training
• Uniforms provided

Responsibilities

• Works with business development center to develop a daily and weekly work plan.
• Drive/Ride in a company provided vehicle bringing the service department TO the customer!
• Deliver a world-class service experience by utilizing modern technology to maintain and repair customer vehicles.
• Become a repair expert to help assist other technicians with difficult problems – we are looking for team players.
• Champion the Mobile Service Department by helping create new processes that will help Mobile Service be more effective.
• Be the “go-to” person for all Mobile Service questions
• Build and maintain collaborative partnerships with the Parts Department, Advisors, Service Manager and General Manager. in fulfilling the mission, vision, and strategic plan of the organization.
• Develop and maintain an in-depth understanding of Ford recall and warranty guidelines.
• Prioritize and plan work-flow to meet customer needs and department demands
• Cook up with Parts Department to ensure parts availability to complete repairs in the most efficient way possible.
• Road test vehicles to verify problems and again to inspect repair results
• Complete service and repair assignments correctly to pass quality inspection – “fix it right the first time”
• Recommend additional services that vehicle will need according to Ford standards.
• Able to effectively communicate with customers to explain upsells and completed repairs.
• Must be willing to use personal device to take photos and/or videos of broken/worn parts. Photos/Videos are transferred within 3rd party app, no personal information is shared with customer – only the photos and videos uploaded.
• Maintain high levels of productivity and quality goals.

Qualifications

• Must be a “team player”
• Exceptional ability to learn and grow
• Amazing work ethic
• Detail oriented
• Ability to learn from veteran staff
• Outstanding ability to work with a team and take direction
• Ability and willingness to adopt modern technology into repair process for a better customer experience.
• At least 1-3 years of experienced as a Lube Tech, Tech 1 or level 1 technician.
• Must have a valid driver’s license
• Must have a clean driving record
• High School Diploma/Industry Certification equivalent required
• Strong written and verbal communication skills
• Proficiency in use of common mechanic shop tools including computerized equipment.
• Ability to bend, move, lift and physically perform duties in the scope of this position.