Food Service Supervisor - Subway

About the role

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Responsibilities

• Directing department personnel, meeting department’s goals and objectives, communicating directly with the store management and department supervisors.
• Selecting, on-boarding and coaching all new team members.
• Scheduling all team members.
• Engaging with customers through smiles and greetings, offering product information, providing selling suggestions and active sampling and always giving a genuine thank you.
• Taking customer orders, ensuring orders are completed on time and to the customer’s satisfaction.
• Ensuring department personnel follow all county, city and company food safety and sanitation guidelines and policies.
• Ordering the products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards.
• Overseeing the preparation and serving/merchandising of deli/ food service items, which includes items such as breakfast, lunch and dinner entrees, fried foods, pizzas, prepared salads, soups, sandwiches, roller grill items, hot and cold beverages and snack items.
• Displaying deli/food service items following del/food service department and/or company merchandising guidelines.
• Following product recipes without deviation.
• Attentively rotating deli/food service items for sale, ensuring quality and safety and product shrink control.
• Receiving merchandise for sale and supplies, auditing invoices, breaking down orders, positioning cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins freezers.
• Periodically counting product for inventory purposes.
• Completing all paperwork in a timely and accurate manner.
• Processing cash register transactions, giving back change, and refunds.
• Using scale printer machine, ensuring weights and pricing are correct.
• Understanding the importance of monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage.
• Keeping clean, neat and orderly sales counters, food prep areas, warehouse shelving and walk-in coolers and freezers.
• Ensuring all department personnel use proper safety equipment and procedures.
• Performing other duties as needed or assigned by management.

Qualifications

• A High School Diploma or equivalent.
• Must be at least 18 years old.
• Two years prior experience in a fresh foods environment, preferably in a management role.
• Flexibility to work weekend, holiday and/or evening shifts and assist other locations as needed.
• Must have reliable transportation and valid driver’s license.
• Serv-Safe certification preferred.
• Desire to learn new products and new recipes.
• A love of foods and a creative nature.
• Remain helpful, tactful and courteous at all times.
• Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
• Add, subtract, divide, multiply and perform other basic business math calculations.
• Learn to use register, scales, scanners and debit/credit terminals.
• Learn to use UPC codes, store signage, and learn and memorize various register keys and codes.
• Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
• Learn a wide variety of deli/food service products, including the ingredients that go into those products.
• Communicate openly and professionally through appropriate body language, facial expressions and speech.
• Listen to and understand verbal and non-verbal communication of customers and fellow team members.
• Work with deli ingredients including various meat items, vegetables and fruits, spices, nuts, flavorings, sauces and oils.

Physical Requirements

• Be able to lift up to 25lbs on occasion.
• Reach above shoulder height and bend below waist.
• Work in walk-in coolers and freezers.
• Stand for long periods of time, bend and twist, and frequently lift and/or maneuver merchandise and supplies.
• Be dexterous enough with hands and fingers so as to be able to use necessary equipment, including knives, slicers, burners, ovens, fryers and rotisseries.

Pay

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Competitive Pay - We offer competitive salaries and opportunities for growth within.
• Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
• Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.

What to Expect From the Hiring Process

We value passion and potential. Please apply if you’re qualified and interested—we’d love to hear from you.

Disclaimer

At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know. In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.