Food Service Operations Manager

About the role

The Food Service Operations Manager plays a crucial role in SSA Group, supporting zoos, aquariums, museums, and other cultural attractions. Reporting to the General Manager, this position oversees all aspects of food service operations, from hiring and training staff to maintaining a clean and safe environment.

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed customer and client expectations.
• Hire and recruit new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Build and develop department’s leadership team, push for innovative performance, and lead through positive coaching and challenging situations.
• Oversee food service training and integration of all staff according to the onsite handbook and set expectations by your guidance.
• Maintain a clean, safe, and organized work environment.
• Remain knowledgeable of and manage in accordance with applicable local, state, and federal laws.
• Work directly with the Executive Chef on execution of food programs, quality, and daily oversight.
• Remain knowledgeable of and manage in accordance with applicable local, state, and federal laws.
• Work directly with the Executive Chef on execution of food programs, quality, and daily oversight.
• Work with Executive Chef on established maintenance scheduled in conjunction with manufacturer's instructions for all equipment, provides safety training in lifting, carrying, hazardous material control, chemical control, and basic first aid.
• Facilitate the maintenance and repairs of facility and equipment.
• Support Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard.
• Process invoices so that all vendors are paid within terms.
• Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences, and nutritional considerations.
• Ensure SSAfety training(s) completed with all staff upon hire.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Maintain quality and facility cleanliness.
• Support department financial forecasts, information flow, and management, business processes, and organization planning.
• Manage merchandising for consistency, impulse sales, and driving per cap.
• Process invoices to office team ensuring smooth communication so that all vendors are paid within terms.
• Manage payroll and controllable profit within established guidelines.
• Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Promote an inclusive & supportive approach at the Unit.
• Support unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
• Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Support SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning, and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Job Requirements

• Two years Operations Manager experience dependent on sales, more years’ experience may be applicable.
• ServSafe or Food Handling Certified.
• All education backgrounds eligible, must by 18 or older.