Food Service Operations Manager

Drive culinary operations at a restaurant located along the Myakka River, offering scenic waterfront views while dining and providing boaters with the opportunity to dock and enjoy food and beverage service.

About Us

At SSA, we're Unapologetically Family — it's who we are and how we show up for each other, for our 90+ cultural attraction partners, and for the more than 100 million guests we welcome each year. We laugh, we celebrate our wins, and we learn from our mistakes together. That family mindset shapes 452 Hospitality, the heartbeat of everything we do: creating special moments of hospitality that have a lasting impact, before, during, and after every guest visit. We bring together admissions, culinary, and retail to shape one seamless guest experience across the full Hospitality Experience Journey.

More than 54% of our leaders are promoted from within — proof that when we say we invest in people, we mean it.

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Build and develop the department’s leadership team, pushing for innovative performance, leadership through positive coaching and challenging.
• Oversee food service training and integration of all staff according to the onsite handbook and set expectations by your guidance.
• Maintain a clean, safe, and organized work environment.
• Remain knowledgeable of and manage in accordance with applicable local, state, and federal laws.
• Work directly with Executive Chef on execution of food programs, quality, and daily oversight.
• Maintain a close relationship with the client's staff to ensure a positive working relationship.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Set expectations for the department under EXTRA Guest Service.
• Ensure all cash handling procedures are in effect at all times.
• Troubleshoot and maintain POS functionality for daily operation or as necessary.
• Build, implement, and drive operational systems, processes, and policies in support of the organization’s mission, business needs, client, and SSA expectations.
• Assume an active role in upcoming season planning for food concepts, equipment needs, and operational excellence.
• Responsible for the day-to-day functions of all food services and programs, with a specific focus on front-of-house operations.
• Work with Executive Chef on established maintenance schedules in conjunction with manufacturer's instructions for all equipment; provide safety training in lifting, carrying, hazardous material control, chemical control, and basic first aid.
• Facilitate the maintenance and repairs of facility and equipment.
• Support Director of Food Service Operations in all operational functions of the Food Department, inclusive of inventory process as set by business standard.
• Process invoices so that all vendors are paid within terms.
• Ensure overall consistency and high quality across the various operations; plan menus based on market trends, customer preferences, and nutritional considerations.
• Ensure SSAfety training(s) are completed with all staff upon hire.
• Fulfill guests' needs quickly and efficiently as well as resolve complaints effectively.
• Maintain quality and facility cleanliness.
• Support department financial forecasts, information flow and management, business processes, and organization planning.
• Manage merchandising for consistency, impulse sales, and driving per cap.
• Process invoices to the office team ensuring smooth communication so that all vendors are paid within terms.
• Manage payroll and controllable profit within established guidelines.
• Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
• Schedule appropriate staff levels in accordance with budget and business forecast.
• Set precedent to achieve Sales, Per Cap, and Controllable Budget.
• Promote an inclusive and supportive approach at the Unit.
• Support the unit in being an example for Company and Client guidelines with regard to Sustainability/Conservation efforts.
• Display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Support SSA/Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager, and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning, and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35 lbs) as necessary to operation, which entails lifting.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Two years of Operations Manager experience dependent on sales; more years’ experience may be applicable.
• ServSafe or Food Handling Certified.
• All education backgrounds eligible; must be 18 or older.

IDEA + Belonging

• Promote an inclusive and supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Benefits

• Full-Time, Exempt position.
• $75 monthly cell phone stipend.
• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
• Medical, Dental, Vision, Life Insurance, and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Short-Term Disability and Long-Term Disability, employer-sponsored; scaled salary pay following submission and approval of leave.
• Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
• Up to 5 days Paid Bereavement Leave.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location, including:
  • Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.
  • Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).
  • Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.
  • Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.