Food Service Operations Manager

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator, and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, including Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England, and ranked within the top 10 largest car wash chains in the country.

About the role

The Food Service Manager is responsible for maximizing the Store's Food Service sales, delivering and inspiring excellent customer service, maintaining our quality and safety standards, effectively managing inventory, and controlling costs. The ability and desire to build and motivate a high-performing team is also required.

Responsibilities

• Workforce Management and Development
  • Responsible for the daily operation of all Food Service Areas, including Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service and full-service.
  • Deliver superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity; identify and coach specialists for specific areas within the food service operation.
  • Ensure compliance with food safety standards.
  • Control operational costs, moderate waste, and lost sales.
  • Order and maintain proper inventory levels for goods, supplies, kitchen utensils, and cleaning products.
  • Train new and current employees on proper customer service practices.
  • Recruit, hire, and train new employees as needed.
  • Enforce all company procedures and protocols.
  • Perform other store tasks as assigned by the Store Manager.
• Customer Service
  • Provide the best customer experience to every customer.
  • Greet every customer with a smile and sincere greeting.
  • Suggest possible purchases to customers and promote specials.
  • Assume full responsibility for the execution of Nouria's customer service program at the site level.
• Safety & Station Appearance
  • Responsible for minimizing safety risks to employees, customers, and suppliers.
  • Ensure all site employees are adequately trained on safety policies and procedures and maintain adequate controls to verify compliance.
  • Assure all environmental and hazardous material regulations are strictly enforced.
  • Maintain safety and security of the store and document any accidents or incidents that occur.
  • Manage the maintenance of the customer environment inside and around the perimeter of the store.
  • Operate all assigned equipment safely and efficiently.
  • Support implementation of the Nouria Safety and Health program.
  • Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location.
  • Complete the new employee safety orientation procedure with all new or transferred employees working at the store.
  • Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately.
  • Encourage employees to report unsafe conditions or work practices and initiate corrective action.
  • Promote a quick return to work for employees under your supervision.
• Physical Requirements
  • Ensure physical maintenance, safety, cleanliness, and attractiveness of all store facilities.
  • Perform other related duties as required.
  • Must be able to lift up to 50 pounds at times.
  • Must be able to traverse and access all areas of the store.
  • Prolonged periods sitting at a desk and working on a computer.
  • Prolonged periods of standing.

Requirements

• ServSafe Certification.
• Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role.
• Proven customer service experience as a manager, with proven track records for problem-solving.
• Extensive food and beverage knowledge.
• Strong leadership, motivational, and people skills.
• Working knowledge of food service and coffee equipment.
• Ability to troubleshoot minor problems.