Food Service Manager

Additional Considerations

Must be 18+

About the role

Job Title: Food Service Manager
Department: Market Grille
FLSA: Exempt

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: Market Grille Department Manager; Mia Italian Department Manager; Hy-Chi Department Manager; Service Managers; Chefs; Market Grille Service Staff; Night food service employees

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance to customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests.
• Performs other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews daily production list with department employees and assigns tasks for completion.
• Safeguards food display case product is rotated and replenished.
• Reviews the kitchen area for items and areas that need to be addressed (e.g. Coffee, salad case, cleanliness, kitchen repairs, and safety issues) and assigns tasks to kitchen staff.
• Ensures the proper amount of staff in the kitchen department to handle customer needs.
• Oversees food quality and presentation for all Chinese, Italian, Restaurant and Kitchen Departments.
• Oversees inventory within all Chinese, Italian, Restaurant and Kitchen Departments.
• Collaborates with chefs and other personnel to plan menus that are flavorful and popular with customers.
• Collaborates with chefs for efficient provisioning and purchasing of supplies.
• Estimates food and beverage costs.
• Supervises portion control and quantities of preparation to minimize waste.
• Performs frequent checks to ensure consistent high quality of preparation and service.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Collaborates with other management personnel to plan marketing, advertising, and any special restaurant functions.
• Monitors actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.
• Investigates and resolves complaints concerning food quality and service.
• Arranges for maintenance and repair of equipment and other services.
• Selects or creates successful menu items based on many considerations, and assigns prices based on cost analysis.
• Fills in for the Department Manager or Assistant Department Manager in their absence.
• Assists in other areas of store as needed.
• Ensures pricing is competitive in the market area.
• Performs other job related duties and special projects as required.

Secondary Duties And Responsibilities

• Assumes supervisory duties of food service employees in absence of Department Manager or Assistant Department Manager.
• Assists in other areas of store as needed.
• Ensures pricing is competitive in the market area.
• Performs other job related duties and special projects as required.

Supervisory Responsibilities

• Instructs, and assigns the work of others.
• Maintains standards, coordinates activities, and allocates personnel.

Knowledge, Skills, Abilities And Worker Characteristics

• Must possess excellent Hospitality skills.
• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education And Experience

• High school or equivalent experience.
• Sanitation (Food Safety) courses encouraged.
• One year of similar or related experience.

Physical Requirements

• Must be able to physically perform medium work; exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

• This position is frequently exposed to a cool environment, dampness, noise from equipment, and vibrations from some equipment.
• There are possible equipment movement hazards from slicers and choppers.
• There is daily exposure to cleaning chemicals and solvents.
• This is a fast paced work environment.

Equipment Used To Perform Job

• Cash register
• Slicer
• RPM system
• Fryers (breakfast grill)
• Ovens
• Steamer
• Computers (Microsoft, N.T.)
• Fax machine
• Telephone
• Copier
• Calculator
• Utensils
• delivery van
• Hobart machine
• stoves
• grills
• toasters
• chicken roaster
• can opener
• griddle
• chargrill
• refrigerated food case
• hot case
• cold case
• thermometers
• knives
• dishwasher
• ice machine
• coffee maker
• scales
• pop machine

Contacts

• Has daily contact with customers, suppliers/vendors, and the general public.
• Occasional contact with federal or state regulatory agencies regarding inspections.

Employment is contingent upon the successful completion of a pre employment drug screen.