Food Service Attendant - Oxford Suites Rohnert Park

About the role

As a rapidly growing and progressive hospitality company, Oxford Collection of Hotels fosters a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team—whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage
• 401(k) with profit sharing
• Generous paid time off
• Exclusive discounts at our properties
• Ongoing training, leadership development, and career growth opportunities

Position Summary

The Food Service Attendant is the first point of contact for guests at the Oxford Collection Suites bistro and catering functions, ensuring a welcoming and efficient dining experience. This position is responsible for taking customer orders, serving food, processing payments, and maintaining sanitation and cleanliness standards. Additionally, the Food Service Attendant ensures that all service areas are well-stocked and organized while delivering exceptional guest service.

Responsibilities

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Food and Beverage Service (70%)

• Communicate clearly and effectively with customers and kitchen staff, ensuring accurate order taking and service
• Take customer orders, serve food, prep food, and prepare coffee or tea, following food safety and quality guidelines
• Maintain cleanliness and sanitation in the bistro or catering area, including tables, utensils, glassware, condiments, and dining surfaces
• Buss and clean tables after each guest use, ensuring a tidy and welcoming environment
• Assist with event setup, service, and teardown for catering functions and banquet events as needed
• Wash dishes in the absence of a dishwasher, ensuring proper sanitation and cleanliness
• Receive and store food and supply orders properly, following storage and inventory guidelines
• Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures
• Be knowledgeable about and able to respond to emergency situations
• Report any maintenance repairs needed immediately to their supervisor or General Manager

Guest Relations (20%)

• Interact, acknowledge and greet guests as they enter the restaurant or bistro area
• Be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (10%)

• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Obtain sales leads for the sales department
• Coordinate with front desk, maintenance staff, Food and Beverage Manager and General Manager on things requiring attention
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other hotel-related duties

Core Skills and Values

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Interpersonal Communication – Relates well with people, verbally and in written form
• Professional Appearance – Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

Requirements

• High School Diploma or GED preferred
• Hospitality / hotel work experience preferred
• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

Physical Requirements

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions